Candle FAQ

Got a question about our candles? I have a list of FAQ that commonly get asked and have answered them for you. Alternatively you are welcome to email me any questions you have.

How Long will my order take?

I aim to get each order out within 7 - 10 Days. There may be times where I need to make your order, so will need a few extra days to create it. Most orders are shipped within 7 days. 

Do we offer refills?

I do offer refills. You can choose to refill your candle yourself, we offer a refill option for our signature 300g white glass vessels. Simply choose the scent you would like, clean out your jar and place the refill in. Please note that our refills are only suitable for our 300g white gloss vessel.

If there is another vessel that you would like refilled, feel free to contact me for a price and pick up and delivery options. 

Why use coconut soy wax?

After a lot of trial and error in terms of testing and creating candles I am happy with, I finally found a wax that I found easy to use, has a great scent throw and gives my candles a beautiful smooth finish. This wax is pure soy and coconut wax containing no paraffin or palm oil. 

What are soy wax melts?

Soy wax melts are cubes of wax in a clamshell mould that you can break off individually and place into a tea light or electric warmer. The heat from the tea light or warmer melts the wax cube, letting a beautiful fragrance fill the air. Each pack of wax melts has a pack of 6 cubes in there and each cube will have a burn time of around 4 - 6 Hours. 

How do hanging diffuser work?

We currently have two styles of hanging diffusers and they both work the same. The basis of how they work is the fragrance is emitted through the wooden lid. 

To achieve this, you unscrew the wooden lid, remove the plastic stopper, replace the wooden lid and flip the diffuser upside down for 1-2 seconds until you see the liquid on the lid. I recommend placing the plastic stopper back into the diffuser if you are hanging in your car, just incase the diffuser lid comes loose with the movement of the car.

My reed diffuser isn't as strong as when I got it, how can I fix this?

The bast way to refresh your reed diffuser is by flipping the reeds at least once a week. This ensures a long lasting fragrance and a beautifully scented space all the time.